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OnPoint Customer Service Solutions: Connecting Brands and Consumers Through Custom Warranty Products and Services

Chris Smith, CEO, OnPoint

OnPoint connects brands to their consumers through dynamic service experiences designed to reduce risk, increase efficiency, delight customers, and improve bottom lines. The firm combines four powerful elements to connect brands to their consumers through great service experiences.

  • A veteran team with 65+ years of service experience focused on delivering warranty, contract, and field service excellence
  • Long-term relationships with world-class insurers that carry financial risk
  • A global, omnichannel service management platform configured to provide positive customer experiences
  • A vetted, high-touch product repair network expertly managed to deliver excellent service

Who Does OnPoint Serve?

OnPoint provides service in the Appliance, Electronics, HVAC, PC, and Mobile Computing and Emerging Technology Verticals.


OnPoint’s clients include existing and emerging original equipment manufacturers, device and component manufacturers, retailers and e-tailers, and service providers. Its clients benefit significantly from its experience, global relationships and technology. OnPoint accomplishes this through the following:

  • Significant, highly profitable, recurring revenue streams
  • Differentiated service offering focused on excellent customer service experiences
  • Comprehensive, turnkey service that minimizes client efforts
  • Consumer interactions
  • Competitive pricing due to low infrastructure costs


OnPoint Warranty provides great, omnichannel customer service experiences through innovative warranty products for every new and existing product, including:

  • Comprehensive, convenient, value-added service programs that complement new or previous product purchases
  • Omnichannel technology which provides consumers the abilities to register products, purchase service plans and products, self-entitled, schedule service, and stay in touch with service personnel
  • Vetted, high touch, global service network delivers repair and service fulfillment
  • Additional value when the cost of product repair or replacement is prohibitive

OnPoint Warranty Solutions to Improve Customer Experience and Drive Higher Revenue

OnPoint’s solutions are built on solid underwriting relationships, omnichannel consumer technology, a robust, AI-driven service administration platform, and an expertly managed network of service and part providers. They are designed to mitigate risk and drive revenue for client brands and underwriters while delivering the best customer service experiences on new and existing products.

Mitigate Risk and Control Costs with OEM Warranty Services

OnPoint Warranty works with existing and emerging global OEMs to reinsure warranty expenses, offloading reserves through fixed cost insurance policies. OnPoint has relationships with a variety of global insurers, allowing us to secure the best policy terms and pricing for your products. Some of the largest brands in the world rely on OnPoint Warranty to reduce risk and offload warranty expenses and reserves. 

Extended Warranty Services That Stand Apart

OnPoint Warranty relies on its team’s 65+ years in the warranty, contract, and service industries to craft contract and service solutions that focus on the customer experience. It helps brands connect with their customers. These products provide valuable product-enhancing service delivery for all the products your customers own.

Home Warranty Solutions That Deliver Great CX

OnPoint Warranty understands what’s wrong with the home warranty industry. It capitalizes on its team’s 65+ years in the product warranty administration, service contract and extended warranty industries to make it right, by crafting home warranty solutions that deliver excellent customer service experience. OnPoint’s home warranty solutions provide consumers with personalized coverage for a wide range of products, in conjunction with a service contract and on-demand services purchased annually or via a monthly subscription. 

Build Peace of Mind with Accidental Damage Warranty Services and Loss Prevention Services

Accidental Damage and Loss plans provide simple, yet compelling consumer protection for mobile products to serve as your consumers’ lifeline to family, friends, and colleagues. Its plans are sold stand-alone or bundled with a service contract and extended warranty coverage. OnPoint Warranty helps their connected consumers stay connected through valuable, product enhancing services for all the mobile products your customers own, driving loyalty and higher lifetime value of every consumer relationship.

Service Fulfillment That Delivers for Your Customers

OnPoint’s team of product service veterans has 65+ years of experience in the manufacturing, insurance, warranty, service fulfillment, and service administration technology verticals to help you deliver the best customer service experiences possible in the industry.

Warranty Service Software that Improves Operations and the Customer Experience

OnPoint’s team understands what it takes to manage a service business, having managed some of the largest OEM and TPA service networks in the world. Its world-class, omnichannel solution has been built to deliver the best service experiences and the most cost-effective processes for your organization.

Cost-Effective Warranty Forward & Reverse Logistics 

OnPoint offers manufacturers and ODMs efficient and cost-effective logistics programs to improve service delivery.  

The Thought Leadership | Chris Smith, CEO

With 32 years in the consumer electronics and technology industry, Chris is a seasoned contract, service, and CX veteran with experience honed at Samsung, AIG, ServicePower, GE, and Montgomery Ward.

Chris serves as a board member of Encompass Supply Chain Solutions and was awarded by NESDA as Person of the Year 2019, National Friend of Service in 2017, the Richard Mildenberger Outstanding National Officer in 2017, the National Electronics Servicing Dealers Association, the NESDA Person of the Year 2015 and the General Electric President’s Award for Service in 1999. He is also a certified 6 Sigma Green Belt.

We make your consumer our focus through service contract and extended warranty products.