“On Wednesday, Microsoft revealed its plan to incorporate Copilot, a generative AI tool developed on OpenAI’s ChatGPT language model, into its Dynamics 365 Field Service app.”
Microsoft is expanding the use of its Copilot AI assistant beyond the typical roles of desk workers, software developers, copywriters, and customer service workers. The company believes that the benefits of automation will be experienced by frontline workers as well, such as those in retail or field technicians. The Copilot AI assistant will now be available for use in their applications.
On Wednesday, Microsoft revealed its plan to incorporate Copilot, a generative AI tool developed on OpenAI’s ChatGPT language model, into its Dynamics 365 Field Service app. This move aims to ease the administrative workload of organizing frontline work.
Microsoft Extensively Used Its AI Tool for Multiple Products-
Over the last few months, Microsoft has extensively incorporated Copilot into its diverse range of products. The AI assistant has been customized for Dynamics, Microsoft 365, Power Platform, and Security products, and many more versions are being developed.
Microsoft’s Copilot for Dynamics 365 Field Service, which is currently in preview, is designed to help frontline managers save time when creating work orders. According to Lili Cheng, the corporate vice president for business applications and platforms at Microsoft, the tool automates certain aspects of work order creation within Outlook.
Lili Cheng, Corporate Vice President for Business Applications and Platforms, Microsoft, said, Copilot pre-populates relevant data, including summaries of customer escalations, into draft work orders for managers to review in their flow of work. Once saved, these work orders automatically sync to Microsoft Dynamics 365 Field Service,”
Microsoft to Add More Features to CoPilot-
According to Microsoft, Copilot will soon have additional features available in the fall. These features will allow Copilot to recommend schedules based on factors such as travel time, availability, and skillset. Additionally, users will be able to interact with the Field Service Copilot within Microsoft’s Teams collaboration application.